# Help _Published: 2026-05-21_ # Help center Find quick answers about the REPLAI platform: modules, features, integrations and more. __ Explore by module ## Which module do you have questions about? REPLAI is a modular platform. Pick a module to see its FAQs or use the search to find what you need. __ ### Sales Sales CRM with AI, visual pipeline, built-in email and lead scoring. __ ### Chatbot AI assistant trained on your data: web, WhatsApp and mobile app. __ ### Booking Online bookings, round-robin, reminders and embeddable widget. __ ### Sign Legally valid eIDAS electronic signature and biometric signing. __ ### People Digital time tracking, HR, leave and Spanish 2026 regulations. __ ### Recruit ATS with AI prescreening, scorecards and your own job portal. __ ### Surveys NPS, CSAT and CES surveys for customers and employees. __ ### Learn LMS with courses, virtual campus, certificates and AI. __ ### Automations Visual workflows connecting every module with no code. __ ### Pricing and billing Plans, prices, discounts, bundles and billing. __ ### Security and integrations GDPR, EU-hosted data, encryption and integrations. __ ### Services and implementation Audit, implementation, migration and training. Frequently asked questions ## We answer your questions __ No results found. Try different terms or contact support. __ ### General — REPLAI platform What is REPLAI? REPLAI is a modular business management platform built for SMBs. It brings together, in a single tool, a CRM (Sales), an AI-powered chatbot, online booking (Booking), electronic signature (Sign), HR and time tracking (People), recruitment (Recruit), surveys (Surveys), internal training (Learn) and automations (Automations). Each module is purchased separately, but they all share the same account and the same data. How many modules does REPLAI have and which are they? Nine: Sales (sales CRM), Chatbot (AI assistant), Booking (online bookings and appointments), Sign (electronic signature, with the Sign Onsite variant for in-person signing), People (HR and time tracking), Recruit (recruitment ATS), Surveys (NPS, CSAT and CES surveys), Learn (training LMS) and Automations (workflows that connect the modules together). Do I need to purchase every module? No. Each module is purchased separately and works on its own. You can start with just one and add others whenever you need them; when several are active, they connect natively with each other, with no external integrations or middleware. What kind of company is REPLAI designed for? SMBs and mid-sized companies that want to stop juggling disconnected tools. REPLAI has experience and configuration templates for sectors such as accounting firms, clinics, real estate agencies, law firms, training centres, automotive, retail and e-commerce, B2B professional services and HR departments. Is REPLAI a Spanish company? Yes. REPLAI is software made in Spain, with infrastructure in the European Union and GDPR compliance. What is the advantage of a modular platform over separate tools? Everything lives in the same account and shares the same data: the chatbot creates leads in the CRM, you send a contract for signature straight from a deal, and when you hire a candidate you onboard them in HR and assign their training. No third-party integrations to maintain and no external connectors to pay for. Can I try REPLAI for free? Yes, in three ways: the Sales Free plan is free forever; the Sales Starter plan comes with a 30-day free trial with no credit card; and you can book a 20-30 minute guided demo with the team at booking.replai.net/replai/demo-replai. How do I create a REPLAI account? At https://app.replai.net/signup. Getting started takes less than 5 minutes with any module. How long does it take to implement REPLAI? Less than 5 minutes to get started on your own with any module. If you want a full implementation with data migration, integrations and training, the services team usually delivers it in 3-6 weeks. Can I import my data from another tool? Yes, from CSV or Excel in any module, with free assistance from the team so you keep your history. For specific CRMs (HubSpot, Pipedrive, Salesforce, Zoho, SugarCRM and Holded) there is a full migration service that validates the mapping in a staging environment before going live. Is there a user limit? It depends on each module's plan, but REPLAI's model is to differentiate plans by usage volume, not by locked features: every plan includes full access to the module's functionality, and per-user permissions let each person see only what they need. Does REPLAI work on mobile? Yes. Besides web access, REPLAI has a mobile app for iOS and Android; for example, employees can clock in and follow their training from their phone. Which languages is REPLAI available in? The platform and its public portals work in several languages (Spanish, English, Catalan, French, Italian, Portuguese and German depending on the area), and the chatbot automatically detects and answers in more than 50 languages. How is REPLAI different from using several specialised tools? The tools it is usually compared with (a CRM, a calendar, an app connector) solve a single piece. In REPLAI those pieces come natively connected, with the same data and no third-party integrations, plus data hosted in the EU and GDPR compliance. Where can I check REPLAI's pricing? At https://replai.net/planes/ you will find the plans and prices of every module. Each module has Starter, Business and Enterprise plans (Sales also has a Free plan), with an annual discount equivalent to 10 months. How do I request a REPLAI demo? Book it at https://booking.replai.net/replai/demo-replai. It takes about 20-30 minutes and the team shows the platform with a practical case tailored to your business. What support does REPLAI offer? A help centre at replai.net/faq, direct contact at replai.net/contacto and onboarding services with a direct channel during launch. There is also a free initial implementation audit with a written, fixed proposal within about 48 hours. Does REPLAI work with partners? Yes. There is a partner programme with more than 30 certified consultancies and agencies in Spain, Andorra and Portugal. You can work with a nearby partner or directly with the product team (replai.net/solution-partners). Can I export my data if I leave REPLAI? Yes. Your data is yours: you can export it to CSV or Excel at any time, with no penalties. If you cancel, you keep access until the end of the billed period and your data remains available for export during a grace period. Does REPLAI have an API? Yes. Every module offers a REST API and webhooks, plus Zapier and Make connectors to integrate with any external tool. __ ### Sales — Sales CRM What is REPLAI Sales? Sales is REPLAI's sales CRM: it manages contacts, companies and deals along a visual pipeline, with built-in Gmail email, web forms, newsletters and AI-powered lead scoring. What does REPLAI Sales include? Contacts, companies and deals organised in visual pipelines; built-in Gmail email via OAuth 2.0; embeddable web forms; newsletters and bulk sending; manual and AI lead scoring; AI data enrichment and duplicate detection; tasks, lists and custom fields; and an API with webhooks. How is REPLAI Sales different from HubSpot or Pipedrive? REPLAI Sales offers its features in every plan —visual pipeline, built-in email, AI lead scoring, forms and automations— without locking them behind higher tiers. It is also part of a modular platform: you can activate e-signature, chatbot, HR or recruitment and everything stays natively connected. How much does REPLAI Sales cost? There is a Free plan, free forever; Starter costs €149/month (€1,490/year); Business, the most popular, €299/month (€2,990/year); and Enterprise is custom-priced. The Starter plan includes a 30-day free trial with no credit card, and Automations is included in every paid plan. What does the Sales Free plan include? It is free forever and includes 250 contacts, 50 companies, 10 active deals, 1 pipeline, 25 tasks, 5 custom fields, 3 lists, 1 form and 50 one-to-one emails per month. What are the limits of each Sales plan? Free: 250 contacts and 1 pipeline. Starter: 2,500 contacts, 500 companies, 250 deals, 3 pipelines, 5 forms and 1,000 1:1 emails/month. Business: 15,000 contacts, 5,000 companies, 2,000 deals, 10 pipelines, 25 forms and 10,000 emails/month. Enterprise: 50,000 contacts, 50 pipelines and unlimited fields, lists, forms and emails. Can I connect my Gmail account to the CRM? Yes. The connection uses OAuth 2.0, Google's security standard, so REPLAI never stores your password. Once connected you can send, receive and track emails from the CRM, with reusable templates, HTML signatures and open tracking. Are emails linked to contacts? Yes. Every email sent or received is automatically linked to the corresponding contact and deal, so the whole sales history lives on the record. How does lead scoring work? It automatically scores each lead according to rules you configure: acquisition source, sector, company size, engagement level and activity. Leads are visually classified as Hot, Warm or Cold so the team knows who to prioritise. How does AI data enrichment work? When you add a contact or a company, REPLAI automatically looks up publicly available information: sector, size, location, social profiles and contact details. The company name or its web domain is enough. It also detects duplicates and suggests merging records. Can I capture leads from my website straight into the CRM? Yes. Sales includes embeddable web forms: when someone completes one, the contact and the deal are created automatically in the pipeline, assigned to the right salesperson, and a notification is sent. For WordPress there is also the official Replai - CRM Forms plugin with an Elementor widget. How does automatic lead assignment work? With configurable rules: round-robin (even distribution among salespeople), geographic territory, product or service, or any custom criterion. When a new lead comes in, the system assigns it and notifies the salesperson. Can I send newsletters from Sales? Yes. Sales includes newsletters and bulk sending, with per-plan limits: up to 1,000 recipients per send in Starter and 10,000 in Business. How many pipelines can I create? It depends on the plan: 1 in Free, 3 in Starter, 10 in Business and 50 in Enterprise. Each pipeline has its own stages and can represent different business lines or processes. Can I customise the CRM fields? Yes, with custom fields for contacts, companies and deals: 5 in Free, 25 in Starter, 100 in Business and unlimited in Enterprise. Does Sales connect with the other REPLAI modules? Yes, natively: the Chatbot creates contacts and deals in Sales; from a deal you can send a contract for signature with Sign; with Booking you turn interest into scheduled meetings; and with Surveys you measure satisfaction after closing. Can I automate sales processes? Yes, with Automations (included in every paid plan): for example, when a lead comes in through the chatbot, the contact is created, assigned to a salesperson and sent a welcome email automatically. How do I migrate my current CRM to REPLAI Sales? You can import contacts, companies and deals from CSV or Excel, or use the migration service for HubSpot, Pipedrive, Salesforce, Zoho, SugarCRM and Holded, which also brings notes, files, tags and activity history, validating the mapping in staging before the switch. Does Sales have an API? Yes, a REST API and webhooks, plus Zapier and Make connections to integrate it with any other tool. Is there a free trial of Sales? Yes. The Free plan is free forever and the Starter plan offers a 30-day free trial with no credit card. What is the Sales Pack? A themed bundle combining Chatbot (24/7 capture and qualification), Sales (contacts and deals), Booking (meetings), Surveys (satisfaction) and Automations, custom-priced by tier and volume. Ask for it in a demo. __ ### Chatbot — AI assistant What is the REPLAI Chatbot? A conversational AI assistant trained exclusively on your own documentation: it serves, qualifies and resolves conversations 24/7 on your website, on WhatsApp Business and in mobile apps. It uses no external knowledge and never makes answers up. How does the chatbot learn from my data? You upload your documents, PDFs, web pages and knowledge base, and the chatbot answers only from that information. You can update the content at any time from the management panel. What is RAG and why does it stop the chatbot from making things up? RAG (Retrieval-Augmented Generation) means that, before answering, the chatbot runs a semantic search over your documentation, retrieves the relevant passages and writes the answer from them. The answer stays faithful to your data instead of coming from the model's general knowledge, which is what causes hallucinations. Which channels can I deploy the chatbot on? On your website as an embedded widget, on WhatsApp Business and in native mobile apps. All channels share the same knowledge base and the same configuration. How do I install the chatbot on my website? By inserting a small script into your page or, if you use WordPress, with the official Replai - AI Chatbot plugin: connect your project with the API key, choose the agent and decide which pages show it, without touching code. How many languages does the chatbot support? More than 50, with automatic detection of the visitor's language and no extra configuration. It adapts tone and cultural context to each language. What happens if the chatbot cannot answer something? It automatically escalates the conversation to a human agent and logs the query, so you can extend the knowledge base and improve the assistant. Can I customise the chatbot's personality and tone? Yes. You configure the assistant's identity (name, role, company), the conversation style (formal, friendly or fun), its orientation (sales, post-sales support or onboarding) and custom instructions, so it speaks like your brand. Can I customise the widget design? Yes: button, header and message colours, per-language texts, the assistant's photo or avatar, and the floating button's position and size. The goal is for it to blend into your website's visual identity. Can the chatbot generate leads in the CRM? Yes. When it captures a visitor's name, email, company and query, it automatically creates a contact and a deal in REPLAI Sales. With Automations you can also trigger workflows with each captured lead. What metrics does the chatbot provide? AI-generated summaries of every conversation, automatic quality scoring of each interaction, usage metrics, resolution rate and real-time satisfaction. Data can be exported. How much does the REPLAI Chatbot cost? Starter: €200/month (€2,000/year) with 200,000 tokens/month and up to 15 conversations a day. Business: €600/month (€6,000/year) with 2,500,000 tokens/month and up to 250 conversations a day. Enterprise: custom, with 25,000,000 tokens/month and up to 5,000 daily conversations. How much does adding WhatsApp Business cost? An extra €100/month, available on the Business and Enterprise plans. What is a token and how many do I need? Tokens measure the volume of text the AI processes in conversations. As a reference, the Starter plan (200,000 tokens/month) covers up to 15 daily conversations and Business (2.5 million) up to 250. If you are unsure about volume, the team helps you size it in a demo. Can a human step into conversations? Yes. Plans include a human operator: the chatbot escalates the conversation when it cannot find a reliable answer or when the visitor asks, and the operator continues it from the panel. Can the chatbot be used for internal support or employee onboarding? Yes. Besides sales and customer service, it can be oriented to post-sales support or employee onboarding, trained with the corresponding internal documentation. Is my data used to train external AI models? No. Everything is encrypted in transit and at rest, on European servers with GDPR compliance; your information is not shared with third parties or used to train external models, and you have full control over what content trains your assistant. How is my data isolated from other customers? REPLAI runs on a multitenant architecture with full logical isolation: each customer has their own vector index and their own access policies, so the chatbot can only retrieve information from that customer's space. Can I try the chatbot before purchasing? Yes: in a demo with the team (booking.replai.net/replai/demo-replai) a practical case is set up with your content so you can see how it would answer in your business. How long does it take to launch the chatbot? Basic setup takes minutes: upload the documentation, adjust the identity and paste the script into your website. If you want a professional fine-tune (escalation flows, multilingual, metrics), the chatbot customisation service takes 2-4 weeks. Does the chatbot work at night and on weekends? Yes, it serves 24/7. And when a conversation needs a person outside business hours, it is logged and escalated so the team can pick it up. __ ### Booking — Online bookings What is REPLAI Booking? REPLAI's online booking and appointments module: your clients pick a slot from a link or from a widget on your website, and the appointment syncs automatically with your calendar. What does REPLAI Booking include? Online bookings with no client sign-up, sync with Google Calendar and Outlook, email and SMS notifications with reminders, an embeddable widget, resource and calendar management, round-robin for teams, group management, built-in payments, video calls with Google Meet, Zoom and Teams, and an API with webhooks. Do clients need an account to book? No. They just open the link, pick a date and time, fill in the fields you configured and confirm. They get a confirmation email with the calendar event — no sign-up, no friction. How much does REPLAI Booking cost? Starter: €49/month (€490/year) with 1 resource or calendar. Business, the most popular: €149/month (€1,490/year) with 10 resources. Enterprise: custom, with up to 200 resources. Automations is included in every paid plan. How is REPLAI Booking different from Calendly? In three ways: features are available in every plan (Calendly reserves round-robin and workflows for expensive tiers); Booking is part of a modular platform with CRM, chatbot and e-signature natively connected; and there are no artificial SMS credit limits or restrictions on connected calendars. Does it sync with Google Calendar and Outlook? Yes, with both. Appointments are created in your calendar and your availability accounts for existing events to avoid double bookings. How does round-robin work for teams? You create a team event type and add the members. Booking assigns each meeting to the available member according to your rules: even distribution, priority or availability. Each member manages their own agenda. Can I embed the booking calendar in my website? Yes, in three ways: an embedded widget, a button that opens a popup, or a link to your own booking page. Everything is configured from the panel, no coding. Does it integrate with video conferencing? Yes, with Google Meet, Zoom and Microsoft Teams. When someone books an online meeting, the video call link is generated automatically and included in the confirmation email and the calendar event. What if a client needs to cancel or reschedule? Their confirmation email includes links to do it themselves, without contacting you. You get a notification and the slot is freed automatically. Can I charge for bookings in advance? Yes, Booking includes built-in payments, useful for consultations, sessions or services you want paid at booking time. Does it send reminders to clients? Yes, email and SMS notifications with configurable reminders, which reduces no-shows. What is a resource or calendar in Booking? Each bookable agenda: a person, a room, a team or a service. The Starter plan includes 1, Business 10 and Enterprise up to 200, so you can scale from one professional to a whole organisation. Can it manage rooms or physical resources? Yes. Besides people's agendas, Booking manages resources such as rooms or equipment, each with its own availability. Can I offer group bookings? Yes, Booking includes group management: several people can sign up for the same slot, useful for classes, workshops or group demos. How does Booking connect with the CRM? Natively with Sales: interest captured by a form or the chatbot turns into scheduled meetings, and appointments stay linked to the contact. REPLAI's own team uses Booking for its demos (booking.replai.net/replai/demo-replai). Can I automate actions when someone books? Yes, with Automations (included): for example, creating the contact in the CRM when they book, sending a WhatsApp confirmation (Business plan) or launching a survey after the appointment with Surveys. Does Booking have an API? Yes, a REST API and webhooks, plus Zapier and Make, to integrate it with any external tool. Can I configure my availability and schedules? Yes: you define availability windows per resource and event type, and calendar sync prevents bookings over existing events. Can I try Booking before purchasing? Yes: book a demo with the team at booking.replai.net/replai/demo-replai and you will see the module live — the demo itself is scheduled with REPLAI Booking. __ ### Sign — Electronic signature What is REPLAI Sign? REPLAI's legally valid electronic signature module: you send a document, the signer signs from their browser and full traceability is kept. There are two products: Sign (remote signing via a link) and Sign Onsite (in-person signing with ID verification). Is REPLAI's electronic signature legally valid? Yes. It complies with the European eIDAS Regulation (EU 910/2014) and Spain's Law 6/2020. Every signature generates electronic evidence including a timestamp, signer identification and a cryptographic hash of the document. What signature types does Sign offer? Three: digital certificate signature (highest legal assurance), OTP signature with a one-time code sent by SMS or email (convenience plus security), and biometric signature capturing stroke, pressure and speed on touch devices, producing unique, unrepeatable evidence. Does the signer need to install anything or hold a digital certificate? No. They receive a link by email or SMS and sign from their browser — no apps, no plugins, no personal certificate needed. It works on phones, tablets and computers. How much does REPLAI Sign cost? Starter: €69/month (€690/year) with 50 signatures/month and 5 templates. Business, the most popular: €149/month (€1,490/year) with 200 signatures/month, 20 templates, advanced eIDAS signature and audit trail. Enterprise: custom, with 5,000 signatures/month and 500 templates. What is Sign Onsite and how is it different from Sign? Sign Onsite is in-person signing: the signer signs on the spot, with ID document verification and a company digital certificate, and it includes People Light. It is designed for companies with recurring hiring or high staff turnover. Sign, by contrast, is remote signing via a link. How much does Sign Onsite cost? Starter: €129/month (€1,290/year) with 25 workers and 50 signatures. Business: €249/month (€2,490/year) with 100 workers and 200 signatures. Enterprise: custom, up to 1,000 workers and 5,000 signatures. Can I send a document to several signers? Yes, as many as you need, with configurable order: sequential (one after another) or parallel (all at once). You can also include approvers who validate the document before signing. What are approvers? People who review and validate the document before it reaches the signers; useful when a manager must approve a contract before it goes out. Can I create document templates? Yes, reusable templates with preconfigured signature, text, date and checkbox fields. They are the norm for employment contracts and sales proposals. Starter includes 5 templates, Business 20 and Enterprise 500. What happens if a signer does not complete the signature? The system sends automatic reminders. From the panel you see each request's status in real time and can resend the notification or cancel the process. What evidence does each signature generate? A timestamp, signer identification and a cryptographic hash of the document, guaranteeing it has not been modified after signing. The Business plan adds full audit trail and traceability. What is the biometric signature? A handwritten signature on a touch screen that captures the signer's stroke, pressure and speed, generating unique, unrepeatable evidence bound to the document. How does the OTP signature work? The signer receives a one-time verification code by SMS or email and enters it to sign. It combines convenience (no certificate required) with security (verifies control of the phone or inbox). Can I send contracts for signature from the CRM? Yes. Sign connects natively with Sales: from a deal you can send the contract for signature, and with Automations the sending can be triggered automatically when the deal is won. Is it suitable for employment contracts? Yes, that is one of the main uses: with templates for recurring hiring and, in in-person or high-turnover environments, with Sign Onsite and ID verification. The HR Pack combines it with Recruit, People and Learn. How many signatures does each plan include? Remote Sign: 50 signatures/month in Starter (600/year), 200/month in Business (2,400/year) and 5,000/month in Enterprise (60,000/year). Sign Onsite: 50, 200 and 5,000 signatures respectively. Can I track the status of signature requests? Yes, with a real-time status panel where you view, resend or cancel each request, with traceability of every step. Does Sign have an API? Yes, a REST API and webhooks, plus Zapier and Make, to launch signatures from your own systems. What does People Light include in Sign Onsite? Sign Onsite bundles People Light to register and manage the workers whose documents are signed in person, without needing the full People module. __ ### People — HR and time tracking What is REPLAI People? REPLAI's human resources and time-tracking module: employees, org chart, documents, holidays and absences, digital clock-in and reports, with an API and integrations. Does REPLAI People comply with Spain's 2026 digital time-tracking regulations? Yes. It is fully adapted to the Spanish regulation requiring a digital, tamper-proof time record with remote access for the Labour Inspectorate: immutable records with a traceable change history, unique credentials per employee and encrypted data retention for 4 years. Where can employees clock in from? From four channels: web browser, mobile app (iOS and Android), Slack (without leaving their workspace) and a kiosk-mode tablet for on-site workplaces. How much does REPLAI People cost? Starter: €129/month (€1,290/year) for up to 25 employees. Business, the most popular: €349/month (€3,490/year) for up to 100 employees. Enterprise: custom, up to 2,000 employees. Automations is included in every paid plan. How are holidays and absences managed? The employee requests from the platform, the manager approves or rejects, and the team calendar updates automatically. You can configure different policies per company and per day type, and team availability is always visible. Can I define different schedules per employee or department? Yes. You can create multiple schedules with fixed or flexible bands, split shifts and rotating shifts, assigned per employee, team or workplace. The system automatically calculates each person's theoretical hours. What if an employee forgets to clock out? Automatic day auto-close prevents incomplete records. The employee can request a correction, which goes through an approval flow with a change history, keeping the traceability the regulation requires. Does it work for remote or hybrid teams? Yes. It is designed for on-site, hybrid and fully remote teams: each employee clocks in from wherever they are (web, mobile or Slack) and managers get full visibility of the workday. Can clock-in records be modified? Records are immutable: any correction goes through a request-and-approval flow that leaves a traceable change history, as the regulation requires. How long is time-tracking data kept? Four years, encrypted, in line with the legal retention obligation for the Labour Inspectorate. Does it include document management? Yes: employee documents (contracts, payslips, certificates) organised on their record, with each employee accessing their own from the web or the app. Does it include an org chart? Yes, employee management includes the company org chart, with teams and managers. What does an employee see when they open People? Their personal space: clock in and out, their week's records, tasks, absences and holidays, documents, company announcements and, if Learn is active, their training. Available on the web and in the REPLAI mobile app. How does an employee clock in from Slack? With People's native Slack integration: the employee registers clock-in and clock-out without leaving their workspace. What is kiosk mode? A fixed tablet at the workplace where on-site employees clock in with their unique credentials; useful in offices, shops, clinics or workshops. Does it generate reports of hours worked? Yes, People includes attendance and workday reports, with theoretical hours automatically calculated from each person's assigned schedule. Does it integrate with recruitment and training? Yes, natively: when you hire a candidate in Recruit they are onboarded in People, and with Learn they get their onboarding courses. With Surveys you can also run internal climate surveys (eNPS). What if I exceed my plan's employee count? Plans are sized by volume: up to 25 employees in Starter, 100 in Business and 2,000 in Enterprise. If you grow, you move to the next plan; the team helps you size it. Does People have an API? Yes, an API and integrations, plus platform-level Zapier, Make and webhooks. Can I try People before purchasing? Yes, by booking a demo with the team at booking.replai.net/replai/demo-replai, where a practical case is set up for your company. __ ### Recruit — Recruitment (ATS) What is REPLAI Recruit? REPLAI's ATS (Applicant Tracking System): it centralises the whole hiring process, from publishing the vacancy to making the decision, with automatic prescreening and AI scoring. What is an ATS and why do I need one? An ATS centralises recruitment —publishing vacancies, receiving applications, evaluating and deciding— in one platform, instead of spreadsheets and loose emails. It saves time, prevents losing candidates and keeps every decision traceable. What does REPLAI Recruit include? Your own job portal with employer branding, a public link per vacancy, an integrated application form, AI prescreening with killer questions, collaborative evaluation scorecards, automatic emails on stage changes, candidate import from CSV or Excel, and an API. How much does REPLAI Recruit cost? Starter: €149/month (€1,490/year) with 3 active vacancies. Business, the most popular: €399/month (€3,990/year) with 15 vacancies. Enterprise: custom, up to 200 active vacancies. Automations is included in every paid plan. How does AI prescreening work? When a candidate applies, the chatbot asks the killer questions you defined, automatically scores the answers and rules out those who do not meet the minimum requirements. You only review already-qualified candidates. What are killer questions? Knock-out questions you configure per vacancy (availability, permits, minimum experience, languages…). The system asks them automatically and filters on the answers before the candidate reaches your inbox. How does scorecard evaluation work? You create evaluation templates with criteria (technical skills, communication, culture fit…) and a weight per criterion. Several evaluators score the same candidate independently and the system computes the weighted average, reducing individual bias. Can I publish my vacancies on LinkedIn, Indeed or InfoJobs? Yes. Recruit generates a public link per vacancy that you can share on any platform: LinkedIn, Indeed, InfoJobs, social media or your own website. Candidates apply through the integrated form and go straight into the pipeline. What is the own job portal? A public page with your brand (employer branding) listing your active vacancies where candidates can apply directly, without depending on third-party job boards. Are automatic emails sent to candidates? Yes. You can configure an email for every stage change (application received, moved to interview, rejection…), with fully customisable templates and dynamic variables such as name, role and company. Can I migrate candidates from another ATS or from Excel? Yes, importing from CSV or Excel; the REPLAI team helps with migration from another ATS so you keep the history. You can also add candidates manually. How is the candidate pipeline organised? Each vacancy has its pipeline of stages (received, qualified, interview, offer…). You move candidates between stages and the associated actions —emails, evaluations— fire on each change. Can several evaluators assess the same candidate? Yes, that is the point of collaborative scorecards: each evaluator scores independently and the system consolidates the weighted average per criterion. Can I share a candidate with someone outside the tool? Yes, Recruit lets you share the candidate's profile to gather a manager's opinion, also from the REPLAI mobile app. What happens when I hire a candidate? With the platform connected, onboarding is seamless: they are registered as an employee in People, the contract is sent for signature with Sign and the onboarding courses are assigned in Learn, all orchestrable with Automations. How many active vacancies can I have? 3 in Starter, 15 in Business and up to 200 in Enterprise. Closed vacancies do not consume the active-vacancy quota. Does Recruit suit high-volume hiring processes? Yes; AI prescreening and killer questions are precisely designed to filter large volumes automatically so the team only spends time on qualified candidates. What is the HR Pack? A themed bundle combining Recruit (portal and candidates), People (employees and time tracking), Sign (signed contracts) and Learn (training and certificates) with Automations, custom-priced. It covers the full cycle: hire, manage and train. Does Recruit have an API? Yes, an API to integrate recruitment with your own systems, plus the platform integrations (Zapier, Make, webhooks). Can I try Recruit before purchasing? Yes, in a demo with the team (booking.replai.net/replai/demo-replai) a practical case is set up with a sample vacancy so you can see the full flow. __ ### Surveys — NPS, CSAT and CES surveys What is REPLAI Surveys? REPLAI's satisfaction survey module. It lets you launch and measure the three standard customer experience indicators: NPS, CSAT and CES, and also measure internal climate with employees (eNPS) combined with People. What survey types can I launch? NPS (Net Promoter Score, how likely customers are to recommend you), CSAT (Customer Satisfaction) and CES (Customer Effort Score). What is NPS? The Net Promoter Score measures how likely a customer is to recommend you, usually with the question 'from 0 to 10, how likely are you to recommend us?'. It classifies customers as promoters, passives and detractors, and is the standard loyalty indicator. What is CSAT? The Customer Satisfaction score measures how satisfied the customer was with a specific interaction: a purchase, a repair, a support call. It is asked right after the experience. What is CES? The Customer Effort Score measures how much effort it took the customer to get their issue resolved. The lower the perceived effort, the higher the chance they repeat and recommend. What does REPLAI Surveys include? NPS, CSAT and CES surveys, email distribution, a results dashboard, AI survey generation, People integration for employee surveys, and an API with webhooks. How much does REPLAI Surveys cost? Starter: €49/month (€490/year) with 5 active surveys and 500 responses per month. Business, the most popular: €99/month (€990/year) with 25 surveys and 5,000 responses/month. Enterprise: custom, with 500 surveys and 100,000 responses/month. Automations is included in every paid plan. How are surveys sent? By email, distributed from the platform itself. With Automations you can trigger the send automatically when something happens: closing a deal, finishing a service or after a Booking appointment. Can AI create the surveys for me? Yes, Surveys includes AI survey generation: you describe the goal and it proposes the questions. Can I survey my employees, not just customers? Yes. Surveys integrates with People to launch internal climate surveys such as the quarterly eNPS. What is eNPS? The employee Net Promoter Score: the internal version of NPS, measuring whether your employees would recommend the company as a place to work. It is the standard workplace climate indicator. Where do I see the results? In the module's results dashboard, with the responses and the evolution of each indicator. How many responses can I receive per month? 500 per month in Starter, 5,000 in Business and up to 100,000 in Enterprise; simultaneous active surveys are 5, 25 and 500 respectively. What are the typical use cases for Surveys? Post-sale or post-service NPS to catch unhappy customers in time; CSAT after a support interaction or a repair; quarterly eNPS with employees alongside People; and closing the sales loop with the Sales Pack, measuring satisfaction after Sales closes the deal. Can I automate a survey when a sale closes? Yes: with Automations, marking a deal as won in Sales can automatically trigger the satisfaction survey, and you can even chain it after the contract is signed with Sign. Does Surveys have an API? Yes, an API and webhooks, plus the platform integration with Zapier and Make. Can I customise the survey questions? Yes; you start from the standard NPS, CSAT and CES formats and adapt the questions to your case, or let the AI propose the survey and edit it. How does Surveys help detect at-risk customers? By launching NPS or CSAT right after the sale or the service: detractors and low scores surface in time to react, instead of finding out when the customer is already gone. Can surveys be combined with the CRM? Yes: being part of the same platform, surveys fire from Sales events (deal closed) and results feed the customer view. Can I try Surveys before purchasing? Yes, by booking a demo with the team at booking.replai.net/replai/demo-replai. __ ### Learn — Training (LMS) What is REPLAI Learn? REPLAI's LMS (Learning Management System): a training platform and virtual campus to train employees, customers or students, with courses, lessons, assessments and certificates. What does REPLAI Learn include? Courses and lessons with 9 different lesson types, AI course generation, completion certificates, compliance tracking of mandatory training, People integration and an API with webhooks. How much does REPLAI Learn cost? Starter: €79/month (€790/year) with 25 active users and 50 courses. Business, the most popular: €199/month (€1,990/year) with 100 users and 200 courses. Enterprise: custom, up to 2,000 users and 1,000 courses. Automations is included in every paid plan. Can I create courses with AI? Yes, Learn includes AI course generation: you start from your content and the AI helps you structure the course. What lesson types can a course include? Nine different types, including video, text content, PDF documents, quizzes, assignments, live sessions, audio and links, so you can mix formats in one course. Are certificates issued? Yes, customisable completion certificates (title, texts, logo, signer), which the student can preview, download as PDF and share by email or on LinkedIn from their campus. Can I track who has completed mandatory training? Yes, through compliance tracking: it records each person's progress and completion, with traceability of the mandatory training completed. What does the student campus look like? A web portal with your company's brand (configurable logo, colours and name) where students see their courses with progress, the events calendar, their certificates and their details; also accessible from the REPLAI mobile app. Can I brand the campus? Yes: campus name, logo, favicon, accent colour and menu theme, from Learn's settings. The student's public portal carries your identity. Does Learn connect with employee management? Yes, it integrates with People: training stays linked to the employee's record, ideal for onboarding and mandatory training. Is it for training customers or partners, not just employees? Yes. Learn is used for internal training, onboarding, mandatory training with traceability, training centres (acquisition with Sales, online enrolment, campus and diplomas) and customer or partner training. How many users and courses does it support? 25 active users and 50 courses in Starter, 100 users and 200 courses in Business, and up to 2,000 users and 1,000 courses in Enterprise. Can students follow courses on mobile? Yes, from the REPLAI mobile app (iOS and Android): courses with progress, lessons, certificates and calendar, with the same visual line as the web campus. Can I run live classes? Yes, live sessions are among the lesson types, with a Google Meet integration configurable in the module's settings. Is there a training calendar? Yes, the campus includes a calendar with the events of the courses the student is enrolled in, visible on the web and in the app. Can I track each student's progress? Yes: progress per course and lesson, module statistics and compliance tracking of completed training. Does Learn work for a training centre? Yes, it is a common use case: student acquisition with Sales, online enrolment, virtual campus with Learn and verifiable diplomas. For schools there is also the Classlife integration (QR attendance). What is the Classlife integration? A plugin for educational centres already working with REPLAI: QR attendance, synchronisation with Classlife, a teacher space and historical tracking. It is custom-priced and requires a REPLAI plan. Can I automate training onboarding? Yes: with Automations, when a candidate is hired in Recruit they are onboarded in People and automatically assigned the onboarding courses in Learn. Does Learn have an API? Yes, an API and webhooks, plus the platform integrations with Zapier and Make. Can I try Learn before purchasing? Yes, by booking a demo with the team at booking.replai.net/replai/demo-replai. __ ### Automations — Workflows What is REPLAI Automations? REPLAI's workflow module: visual automations that connect the modules together without writing code. Each workflow has a trigger, optional conditions, and one or more actions. How much does Automations cost? Nothing extra: it is included, at no additional cost, in every REPLAI paid plan. It is not purchased separately and there is no per-execution charge. Do I need technical knowledge to build workflows? No. The editor is visual, drag-and-drop: you pick a trigger, add conditions if needed and configure the actions step by step, each with its own form. No code, no API knowledge. How is it different from Zapier or Make? Automations is native to the platform: you do not configure APIs, you do not pay per execution and data flows between modules without leaving REPLAI. Zapier and Make are generic tools for connecting external apps; Automations connects your own business modules directly and instantly. Do I need every module to use Automations? No. It works with the modules you have: if you only have Sales and Sign, you will build workflows between those two. Available triggers and actions adapt automatically to your active modules. What is a trigger? The event that fires the workflow: for example, a lead coming in through the chatbot, a deal marked as won in Sales, or a candidate hired in Recruit. What are conditions? Optional filters between the trigger and the actions: the workflow only continues (or takes one path or another) if they are met. For example, continue only if the lead belongs to a specific sector. What actions can a workflow run? Actions from the modules you have: create contacts or deals, assign salespeople, send emails, launch signatures with Sign, trigger Surveys, onboard employees, assign Learn courses… and send WhatsApp on the Business plan. Can I send WhatsApp from a workflow? Yes, from the Business plan, using Meta-approved templates. It is the usual choice for confirmations, welcomes, reminders and follow-ups. What are typical automation examples? A lead comes in through the chatbot → the contact is created in Sales → assigned to a salesperson → sent a welcome email. Or: a deal is won → the contract goes out with Sign → once signed, the Surveys satisfaction survey fires. Or: hired in Recruit → onboarded in People → onboarding courses in Learn. Can I see the execution history? Yes, every workflow keeps a complete log: which trigger fired each run, what data was processed, which path it took through the conditions and which actions succeeded or failed, with date and time for each step. What happens if a workflow step fails? The run is logged step by step and the failed action is marked with the error reason. You can review the log, fix the cause and manually re-run the execution. Do I pay per execution like in Zapier? No. Automations does not charge per execution: it is included in the plan and workflows run with no variable cost. Can I automate the full sales cycle? Yes: capture (chatbot or form) → lead creation and assignment in Sales → meeting with Booking → contract with Sign → satisfaction survey with Surveys, all chained with workflows. Can I automate employee onboarding? Yes: hiring in Recruit → onboarding in People → contract signature with Sign → onboarding courses assigned in Learn. Do workflows run in real time? Yes, triggers fire actions directly and instantly inside the platform, with no sync delays between external tools. How many workflows can I create? Automations is included in paid plans with no per-execution charge; you can create as many workflows as your operation needs with your active modules. Can I test a workflow before going live? The execution history lets you verify each step with real data and manually re-run anything that fails, so you can validate behaviour and adjust conditions safely. Does Automations replace Zapier for external tools? For connecting REPLAI modules together, yes — and better. For external tools, REPLAI also offers a REST API, webhooks and Zapier and Make connectors, so both approaches coexist. Where do I configure automations? From the visual Automations editor inside the platform, available in any paid plan with the triggers and actions of your active modules. __ ### Pricing and billing — Plans, licences and purchasing How does REPLAI's pricing model work? REPLAI is modular: each module is purchased separately and has its own Starter, Business and Enterprise plans (Sales also has a Free plan). Plans differ by usage volume (contacts, signatures, employees, conversations…), not by locked features. Can I purchase just one module? Yes. Each product works independently and you can later extend it with more modules or with a themed bundle. How much does each REPLAI module cost? Starting prices (Starter plan, monthly): Sales €149 (with a free Free plan), Chatbot €200, Booking €49, Sign €69, Sign Onsite €129, People €129, Recruit €149, Surveys €49 and Learn €79. Business and Enterprise plans extend the volume; full details at replai.net/planes. Is there a free plan? Yes, the Sales Free plan: €0/month forever, with 250 contacts, 50 companies, 10 active deals and 1 pipeline. Is there a free trial? Yes: a 30-day free trial with no credit card on the Sales Starter plan. The Sales Free plan also never expires, and you can always book a guided demo. Is Automations charged separately? No. Automations is included in every paid plan of any module, at no extra cost and with no per-execution charge. Is there an annual discount? Yes. The annual price equals 10 months: a 16.67% discount versus paying monthly. For example, Sales Starter goes from €149/month to €1,490/year. Is there a discount for combining modules? Yes, progressive discounts: the more modules you activate, the bigger the saving. Combined quotes are prepared case by case; ask in a demo. What are the themed bundles? Module combinations by goal, custom-priced: Sales Pack (Chatbot + Sales + Booking + Surveys + Automations) to capture and retain; HR Pack (Recruit + People + Sign + Learn + Automations) to hire, manage and train; and Operations Pack (Sign Onsite + People + Booking + Surveys + Automations) to sign, organise and measure. Is there a lock-in period? No. You can cancel at any time; you keep access until the end of the billed period and your data remains available for export during a grace period. What payment methods do you accept? Credit or debit card and SEPA direct debit, with monthly or annual billing (the latter discounted). Invoices are downloadable from the admin panel. Do cheaper plans have crippled features? REPLAI's model differentiates plans by usage volume, not by features locked behind a premium tier. Some advanced capabilities and certain limits do vary by plan; the exact details are at replai.net/planes or clarified in a demo. Which Sales plan suits me? Free to try it out or for very small volumes (250 contacts); Starter (€149/month) up to 2,500 contacts and 3 pipelines; Business (€299/month), the most popular, up to 15,000 contacts and 10 pipelines; Enterprise custom from 50,000 contacts. Which Chatbot plan suits me? Starter (€200/month) covers up to 15 conversations a day; Business (€600/month) up to 250 a day and is the usual pick for sites with traffic; Enterprise reaches 5,000 conversations a day. WhatsApp Business adds €100/month on Business and Enterprise. How much does e-signature cost per signature? Sign is sold per plan with a monthly quota: Starter €69/month with 50 signatures (600/year) and Business €149/month with 200 signatures (2,400/year), which puts the effective cost well below pay-per-signature. Enterprise reaches 5,000 signatures/month. Does People's price depend on employee count? Yes: up to 25 employees in Starter (€129/month), up to 100 in Business (€349/month) and up to 2,000 in Enterprise (custom). What if I exceed my plan's limits? Plans are sized by volume; if your usage grows you move to the next plan or to Enterprise, which is tailored. The team helps you size it in a demo. Do implementation services have a public price list? No, because they depend on users, modules, migration and integrations. After the free initial audit you receive a written, fixed proposal within about 48 hours, with scope, deadlines and a fixed price. Can I change plans later? Yes, the model is built to scale: start with the plan that fits today and extend the volume (or add modules) whenever you need. Where can I see all prices in detail? At https://replai.net/planes/, with each plan's limits per module. For combined or Enterprise quotes, book a demo at booking.replai.net/replai/demo-replai. How much does the Classlife plugin cost? It is custom-priced and requires an active REPLAI plan. It is designed for educational centres working with Classlife that need QR attendance. __ ### Security and integrations — Data, GDPR and connections Where is my data hosted? On servers in the European Union. REPLAI is software made in Spain and complies with the GDPR and the Spanish AEPD guidelines. Is my data encrypted? Yes, in transit and at rest, with daily backups. Does REPLAI comply with the GDPR? Yes. REPLAI operates under European regulations, with EU servers, encryption, daily backups, per-user permission control and compliance with the GDPR and AEPD guidelines. Is my data used to train third-party AI models? No. Information is not shared with third parties or used to train external models, and with the chatbot you have full control over what content trains your assistant. How is my data isolated from other customers? REPLAI runs on a multitenant architecture with full logical isolation: each customer's data and processes are separate, each customer has their own vector index and their own access policies. How does REPLAI handle Gmail passwords? It does not: the Gmail connection uses OAuth 2.0, Google's security standard, so REPLAI never stores your password. Can I control what each user sees? Yes, with per-user permission control, so each person accesses only what they need. What generic integrations does REPLAI offer? A REST API and webhooks in every module, plus Zapier and Make connectors to link with any external tool. What native integrations exist per module? Gmail in Sales (OAuth 2.0); Google Calendar and Outlook in Booking; Google Meet, Zoom and Microsoft Teams for video calls in Booking; Slack in People (clock-in); LinkedIn in Recruit; WhatsApp Business in Chatbot and Automations; and Classlife for educational centres. Can I connect REPLAI with a tool that is not on the list? Yes, through the REST API, webhooks, Zapier or Make. For custom integrations (ERPs such as Holded, Sage, SAP B1 or A3, payment gateways, Microsoft 365, Mailchimp or your own APIs) there is a professional integration service. Does REPLAI integrate with WhatsApp? Yes, with WhatsApp Business: the chatbot can serve on WhatsApp (+€100/month on Business and Enterprise plans) and Automations can send messages with Meta-approved templates from the Business plan. How does the chatbot avoid making up answers with my data? With RAG (Retrieval-Augmented Generation): before answering, it searches your documentation semantically, retrieves the relevant passages and generates the answer from that context, instead of using the model's general knowledge. Are there backups? Yes, daily, in addition to encryption in transit and at rest. What happens to my data if I cancel? It is yours: you can export it to CSV or Excel at any time, with no penalties, and after cancelling it remains available for export during a grace period. Does the time record meet legal retention requirements? Yes: in People, workday records are immutable, with a traceable change history and encrypted 4-year retention, in line with Spanish time-tracking regulations and with remote access for the Labour Inspectorate. Is the electronic signature legally secure? Yes: it complies with the eIDAS Regulation (EU 910/2014) and Law 6/2020, and every signature generates evidence with a timestamp, signer identification and a cryptographic hash of the document. __ ### Services and implementation — Consulting, migration and training What professional services does REPLAI offer? Eight: initial audit and consulting, turnkey implementation, migration from other CRMs, custom integrations, team training, chatbot and AI customisation, ongoing support, and assisted onboarding. They are delivered by the same team that builds the product, not external consultants. How long does a full implementation take? Between 3 and 6 weeks for an SMB of 10 to 50 people. With complex data or custom ERP integrations it can reach 10-12 weeks. The free initial audit gives you a written, fixed estimate within about 48 hours. What does the implementation process look like? Five phases with fixed deliverables: audit (1-2 weeks), design (1 week), staging where you validate everything without touching your current operation (2-3 weeks), go-live with data migration (1 week), and training with ongoing support. If a phase does not meet what was agreed, the next one does not start. Is the initial audit free? Yes. It maps how your team works today and which processes to automate first, and delivers an implementation plan prioritised by impact and effort, as a PDF and with no commitment. Book it at booking.replai.net/replai/auditoria-implantacion. Which CRMs can you migrate my data from? HubSpot, Pipedrive, Salesforce, Zoho, SugarCRM and Holded: contacts, companies, deals, notes, files, tags and activity history, up to 1 million records. Non-standard systems (custom CRMs, Excel, Access) are also handled with a specific connector. How do you make sure the migration goes well? The data mapping is validated in a staging environment before going live: you verify everything is where it should be without touching your current operation. What does the turnkey implementation include? Full account configuration: pipelines, teams, forms, email templates, automations and public portal branding, with staging + production environments and a dedicated project manager, in 3-6 weeks. Do you offer training for my team? Yes, role-based sessions (sales, support, HR, administration), in person, by video call or as recorded video: 4 to 12 hours per team, with verifiable diplomas. Can you customise the chatbot with our content? Yes: training with your documentation, website, FAQ and catalogue (RAG); personality, languages, human-handoff flows and opportunity alerts. It takes 2-4 weeks and includes pipeline metrics. What custom integrations do you build? Connections with your ERP (Holded, Sage, SAP B1, A3), payment gateways, WhatsApp Business, Google Calendar, Microsoft 365, Mailchimp and your own APIs, with REST APIs, webhooks and monitoring, in 2-4 weeks. What is assisted onboarding? For teams that do not need a full implementation: 4 one-to-one sessions during the first month, for up to 5 people, to get off to a good start. How much do the services cost? There is no public price list because every company is different: it depends on users, modules, migration and integrations. After the free audit you receive a written, fixed proposal within about 48 hours, with scope, deliverables, deadlines and a fixed price. What if it does not convince us after implementation? The first 30 days of the Sales Starter plan are a real free trial, no credit card. And if you later decide to switch, your data is yours: export it to CSV or Excel with no penalties. Can I work with a local partner instead of REPLAI directly? Yes. The partner programme has more than 30 certified consultancies and agencies in Spain, Andorra and Portugal (replai.net/solution-partners); you choose a nearby partner or the product team. What is the first step to get started with services? A free 30-minute call to understand your situation and tell you honestly whether REPLAI fits. Book it at booking.replai.net/replai/auditoria-implantacion. Support ## Can't find what you're looking for? Let's talk Our team is available to answer any questions about the platform, help you with the rollout or guide you through a migration from another tool. __ #### Book a demo We'll show you the platform in 20 minutes with a use case tailored to your business. [Book demo →](https://replai.net/booking/) __ #### Technical support Our team helps you with setup, migration and any technical issue. [Book a call →](https://replai.net/booking/) __ #### REPLAI Chatbot Our AI assistant solves the most common questions instantly, 24/7. 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