Terms and conditions

1. Provider identification

These terms govern the access and use of the services offered under the REPLAI brand by:

• Artsessions SLU
• Tax ID (NIF/CIF): B64848997
• Address: Carrer de Llull 240, 08005 Barcelona, Spain
• Contact email: privacy@replai.net

2. Purpose of the service

REPLAI is a SaaS platform that may include, among other features, chatbot, CRM, forms, lead management, electronic signature, employee management, time tracking, attendance, integrations with Slack and LinkedIn, automations, document storage, social media publishing, artificial intelligence and complementary tools related to productivity and business automation.

3. Acceptance of the terms

Access to, registration with, contracting of or use of REPLAI implies acceptance of these terms and conditions, of the legal notice, of the privacy policy and, where applicable, of the particular conditions, commercial proposals, data processing agreements or specific documents entered into between the parties.

4. Types of user

Within REPLAI there may be different user profiles, including, among others:

• Client administrator users.
• Internal client users with limited permissions.
• Employees or authorized end users within specific modules.
• Signatories, contacts, leads or third parties that interact with specific services activated by a client.

The client shall be responsible for properly assigning permissions, access and roles within their organization.

5. Registration, access and credentials

The use of certain features will require a valid account or being part of an enabled project. The user must diligently safeguard their credentials and not share them with unauthorized third parties.

The user shall be responsible for all activity carried out from their account when it derives from negligent use of their credentials or from the absence of reasonable safeguarding measures.

REPLAI may suspend, restrict or block access for reasons of security, maintenance, breach or risk to the integrity of the service.

6. Permitted use

The user agrees to use REPLAI in accordance with the law, good faith, public order and these terms. In particular, the user undertakes to:

• Enter only data and contents for which they have a legitimate basis or sufficient authorization.
• Use the platform only for legitimate professional, business or internal purposes.
• Not use REPLAI for unlawful, fraudulent, defamatory, invasive, discriminatory activities or activities contrary to the rights of third parties.
• Not alter, copy, interfere with, resell, massively extract or improperly exploit the service.

7. Modules, integrations and third-party features

REPLAI may connect with tools, APIs, social networks, cloud services or third-party platforms. The availability and functioning of certain features may depend on such providers, their permissions, their technical changes, their quotas, their policies or their continuity.

The client acknowledges that activating integrations such as Slack, LinkedIn, Classlife or other platforms implies acceptance of the corresponding third party's terms and that REPLAI does not fully control their technical or commercial decisions.

8. Artificial intelligence

Some REPLAI features rely on AI models or automated processes. The results generated may be indicative, incomplete or contain errors, and therefore must not be considered professional, legal, employment, tax or equivalent advice, unless expressly stated otherwise.

The user and the client must review and validate the results when they may produce relevant effects.

9. Publications, communications and content generated by the client

When the client uses REPLAI to send communications, newsletters, manage leads, publish on social networks, sign documents, automate responses, operate chatbots or process third-party data, they shall be responsible for:

• Having sufficient legitimacy.
• Providing the necessary legal information to the affected individuals.
• Properly configuring recipients, permissions, approvals and contents.
• Reviewing the accuracy and adequacy of the content prior to publication or sending.

10. Subscriptions, plans and availability

Certain REPLAI modules may be subject to plans, licenses, trial periods, usage limits, quotas, customized prices or variable consumption. The applicable economic conditions shall be those set out in the accepted proposal, contract, subscription panel or corresponding commercial document.

Contracting or availability of a module does not necessarily imply automatic contracting of all the others.

11. Support, maintenance and functional changes

REPLAI may introduce improvements, design changes, new versions, integrations, security adjustments or functional modifications in order to evolve the service, correct errors or adapt to regulatory or technological changes.

It may also carry out scheduled or urgent maintenance, and modify or discontinue features when there are technical, legal, strategic or security reasons.

12. Intellectual and industrial property

All intellectual and industrial property rights over REPLAI, its software, design, trademarks, documentation, structure, interfaces, developments, own contents and associated elements belong to Artsessions SLU or its licensors.

Unless expressly authorized, no right of reproduction, distribution, transformation, public communication, decompilation, extraction, reuse or exploitation beyond the ordinary use of the service in accordance with these terms is granted.

13. Client content and data

The data, documents, messages, leads, conversations, publications, signatures, configurations and other content uploaded by the client or its users shall continue to belong to whoever holds the rights or legitimacy over them.

The client grants REPLAI the necessary authorization to host, process, index, transmit, technically transform and display such content to the extent strictly necessary to provide the contracted service.

14. Security and suspension

REPLAI may restrict or suspend access to the service, in whole or in part, when it detects security risks, breaches of these terms, abusive use, fraud, non-payment, unauthorized access, serious technical incidents or legal requirements.

15. Exclusion of warranties and limitation of liability

To the extent permitted by applicable law, REPLAI provides the service "as is" and "as available". It does not guarantee the total absence of errors, interruptions or dependence on third parties.

Artsessions SLU shall not be liable for:

• Damages arising from use contrary to the law or to these terms.
• Losses arising from incorrect client configurations.
• Content or data entered by users or third parties.
• Outages or failures of integrated third parties.
• Decisions made solely on the basis of automations or AI-generated results without adequate human review.
• Loss of profit, indirect, reputational or opportunity loss, except in cases where the law does not allow such liability to be excluded.

16. Data protection

The processing of personal data carried out through REPLAI is governed by the Privacy Policy and, where applicable, by the data processing agreements or particular conditions entered into with clients.

17. Cancellation, termination and discontinuation

Cancellation of an account, project, module or subscription may result in the loss of access to certain features or data, without prejudice to the legally required retention or blocking periods.

The specific conditions on cancellation, renewal, trial, termination and post-contractual effects shall be governed by the corresponding plan or contract.

18. Modifications to the terms

REPLAI may modify these terms when necessary to adapt them to legal, technical, operational or commercial changes. The version in force shall be the one published at any given time.

19. Applicable law and jurisdiction

These terms and conditions are governed by Spanish law.

Unless mandatory legal provisions state otherwise, any disputes that may arise in relation to REPLAI shall be submitted to the courts and tribunals of Barcelona.